Digital Support SERVICES

For Small Businesses, Charities & Freelancers

Specialising in digital processes, marketing & admin tasks 

Need support with your business’s digital processes?

I can help save you time and stress

Your business means everything to you, so don’t let yourself get bogged down with digital processes!  I support small businesses, freelancers and charities to make the most of digital tools and run their businesses effectively.

My background is working in a busy technical environment in the Voluntary and Public Sector, and I’ve also been running my own small business for 3 years. I have the digital and technical expertise required to speed up your admin processes and support your business to grow.

I work from my own home office and co-working spaces. I use my own IT equipment, internet connection, desk, chair, keyboard and printer.

You don’t need to worry about me taking coffee breaks or calling in sick because you only pay for the time I actually spend working on your project  or tasks. 

 

How Can I Help?

Effective Digital Solutions

Finding the right digital solution for your business.

Process Automation

Save time by making use of the latest technology to automate certain elements of your business.

Remote Desktop Support

Got a niggling IT issue? Website misbehaving? Struggling with Microsoft Office? I can help with that.

Databases, Spreadsheets, Logging & Filing

Housekeeping, data cleansing and formatting for even the messiest of messy filing systems!

Website & Social Updates

Keeping content fresh and engaging for your visitors, using both automated scheduling and manual updates.

Frequently Asked Questions

This is your first step towards becoming more productive in your business.

Whether you need me for 2 hours every now and again, or you need regular weekly/monthly advice and support – I’m here!

If you’re still unsure, why not hire me for a short piece of work to see what I can do for you?

Where are you based?

I mostly work from my home office in South Wales, or from co-working spaces across Caerphilly, Cardiff and Pontypridd. However, due to the nature of my work – I can work from anywhere!

What sort of tasks can you do?

I can complete all manner of digital tasks for you or your business. No task is too big or too small for me!

Here’s an example of digital work I’ve completed for clients:

  • Project managing the online aspects of a large conference
  • Configuring Office 365 for small buisnesses
  • Writing ICT and Software documentation
  • Cleaning, organising and formatting huge Excel spreadsheets
  • Responding to customer enquiries
  • Proof-reading documents for spelling, grammar and consistency
  • Bulk-adding products to their online store
  • Listing large volumes of products on eBay, Amazon or other online marketplaces
  • Upload photos to Etsy listings
  • Crop & resize images for marketing materials
  • Designing reports, PowerPoint slides & Publications

I’m also an experienced web content creator and I can help with your online digital presence by:

  • Writing and scheduling your social media posts every week
  • Monitor engagement on your social media profiles
  • Keeping your website content up-to-date
  • Pinterest marketing, scheduling and monitoring
How will we communicate and share information?

I can work and collaborate with you and your organisation in a variety of different ways.

I’m highly experienced with using modern communication and productivity tools including:

  • Microsoft Teams & Office 365 Business Tools
  • Slack
  • Skype & Google Hangouts
  • Dropbox, Google Drive & OneDrive
  • Trello
  • Email & WhatsApp
What about passwords?

I never ask for you to reveal your passwords.

In most circumstances, clients will create an account for me or grant me necessary and/or temporary access to their online system where I use my own password.

I also have various business or agency accounts which I specifically use with clients.

This is the most convenient way. However, if this isn’t possible then we can use a mutually agreed and secure way of sharing passwords. I cannot reveal how passwords are shared between me and existing clients.

What time(s) and day(s) can you work?

I generally work Monday – Friday between the hours of 8am – 10pm (flexibly). If you need me to be available at a certain time of day – just ask!

I have a busy schedule but I’m highly flexible with how I spend my time.

What happens if you go on holiday?

Like most people, I do take occasional holidays! Please don’t worry, you’ll know well in advance if I do.

I can either complete regular tasks in advance or arrange for one of my associate Virtual Assistants to carry out the work, depending on what’s appropriate. 

What is your hourly rate?

£25 per hour. This is chargeable on an hour-by-hour basis for all tasks.

Larger projects that are spread out over many days/weeks/months may be charged with a day rate, depending on the nature of the work.

Remember, you’re only paying for actual work completed. I take care of my own equipment, office and salary, I simply send you an invoice like any other supplier.

How do I know I'll get my money's worth?
I always agree on how many hours’ worth of work a task will take in advance. There won’t be any surprise charges on your invoice, you’re only paying for my time (unless otherwise agreed).

I use time-tracking software called Toggl which allows me to track how much time I spend on each project/client. I am happy to submit this report with the invoice upon request. However, please be aware that other client’s details are removed for their privacy.

My customers are highly important to me and I hope to build long-term relationships with all the businesses and charities I work with.

About Me

I am a digital consultant and content creator with extensive experience working alongside charities, freelancers, small businesses and Local Government.

I’ve spent over 15 years working  on digital projects. During this time, I’ve also built my own network of successful income-generating  websites and blogs from scratch using Search Engine Optimisation (SEO),  ecommerce and affiliate marketing. 

I’m here to share my expertise with you! Get in touch today to find out how I can help your small business thrive online and make the most of what digital tools and processes have to offer.

Testimonials

“I have worked with Sarah on a number of collaborative projects on citizen engagement and participation, with particular reference to effective digital engagement.

She has exceptional skills in training and problem solving and is highly effective in engaging with a diverse groups and individuals in a respectful and participatory way.”

Clover

Good Practice Wales

“Sarah is an innovator who makes useful suggestions in terms of how we word our marketing offers and is always constructive in her feedback.”

Philippa

Training Manager, National Welsh Charity

The Process for New Clients

Scoping Meeting or Phone Call

Depending on the nature of your digital project, this usually takes 15-45 minutes and is free of charge.

During this meeting, we will discuss your business requirements and how I’ll be able to help.

 

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Agree a Plan of Work

I’ll make recommendations within 2 working days of our initial meeting. 

The next step is to agree some outcomes and a plan of work going forward. Once this is mutually agreed, I’ll begin work right away! 

 

Reach Your Digital Goals

I’m always reachable during business hours, so you can get on with running your business when I handle  your digital admin.

You do what you do best and I’ll do what I do best.

Hourly Rate – Digital Support

My fee is £25 per hour for most digital support, marketing and admin tasks. You can book my time for a one-off piece of work or for ongoing regular weekly/monthly tasks.

More Details

Get started with me  by hiring me for a one-off task!

Minimum fee: £50 (2 hours)

Day Rate – Digital Projects

My date rate for larger projects is £250. More complex tasks may be charged at a higher rate, depending on the nature of the work.

More Details

Some tasks are better suited to a day rate as opposed to paying by the hour.

For example, you may have a large digital project or backlog of admin to get through which could take several days.

Still Have Questions?

Get in touch using the form below