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Digital Support in Wales

Sarah is a specialist in WordPress, web design, digital content and technical SEO, providing advice & support for small businesses, freelancers, charities & bloggers.

Let’s Work Together

Want to improve your digital presence but not sure where to start?

Your business means everything to you, so don’t let yourself get bogged down with digital processes! I support small businesses, freelancers and charities to make the most of digital tools and run their businesses effectively.

My background is working in a busy technical environment in the Voluntary and Public Sector, and I’ve also been running my own business for 6 years.

I have the digital and technical expertise required to speed up your admin processes and support your business to grow.

I support organisations like yours to maximise your online presence and make the most of what digital tools and processes have to offer.

I’m based in South Wales but work with clients around the world.

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Let’s Chat

How can I help?

Effective Digital Solutions
Finding the right digital solution for your business.

Process Automation
Save time by making use of the latest technology to automate certain elements of your business.

Website Improvements & Updates
Keeping content fresh and engaging for your visitors, using both automated scheduling and manual updates.

WordPress Technical Support & Maintenance
Keeping your WordPress Website healthy, secure and stable to serve your visitors.

Improving your Digital Presence
Your website, social media profiles and search engine appearance act as your shop window to your business. Let’s make sure it sparkles!

Training & Support
Bespoke workshops for groups and 1-2-1 coaching to help you make the most of digital tools and processes.

Frequently Asked WordPress Support Questions

Who I Work With

Local, National & Global Businesses
Almost all businesses (including startups) are going to need some sort of online presence. People are searching for your product or service, you need to be easy to find in order to compete. I can work with you to remain competitive online and give valuable content to your audience.

Charities & Non-Profit Organisations
Most charities and non-profit organisations need help to stay ahead in the world of ‘Digital by Default’. Cuts to funding and demands on services make it challenging for charities to keep afloat digitally. I can oversee the digital aspects of your organisation so you can focus on delivering excellent services.

Bloggers & Individuals
So many people have side hustles alongside their regular jobs. This might be blogging, or even selling handmade items on Etsy, eBay or Amazon. I can help turn your hobby or side hustle into a profitable business!

Where are you based?

I mostly work from my home office in South Wales, or from co-working spaces across Caerphilly, Cardiff and Pontypridd. However, due to the nature of my work – I can work from anywhere! I’ve worked from Cairo, Chiang Mai, Lisbon and just about anywhere with WiFi!

What is the troubleshooting process?

Firstly, I rarely troubleshoot live sites for serious issues. I almost always take a backup and troubleshoot the site in my local environment, where I have a suite of tools that makes this task much easier.

Secondly, I will need access to your WordPress dashboard as an administrator and your hosting control panel in order to take a copy of your site.

Please ensure you have access to these details before getting in touch, I can provide instructions for most hosting providers if necessary.

Your website will not usually need to ‘go offline’ during the troubleshooting process (unless of course your website is already offline and that’s the problem!)

The only time I would make changes to a live site is if the issue is non-critical, in relation to content, settings or minor theme customisations.

After identifying the issue, determining the cause and testing a solution, the repaired website will be deployed back to its host.

WordPress issues can some complex and varying in nature, so there are multiple processes involved.

Communication will take place at every step to ensure you stay informed.

How long will it take for you to fix my issue?

Unfortunately this question is as difficult to answer as ‘How long is a piece of string?‘

It’s really difficult to give a precise timescale without scoping the issue, and even then there are many factors involved.

Most common issues can be fixed within 1-2 hours.

Can you help me migrate my site and/or move hosts?

Yes, please get in touch to discuss your specific hosting requirements.

What fees do you charge?

Fees are charged depending on the nature of the work with the lowest fee for fixing a very common issue with a popular WordPress plugin being around £40.00 + VAT.

Hourly fees are otherwise from £75.00 + VAT per hour if further scoping and investigation is needed.

There will never be any surprise fees, you will always know the cost upfront.

UK VAT is applicable.

Please get in touch for a no obligation chat.

Can you redesign existing websites?

Yes, I’m happy to review and improve existing WordPress websites and blogs where appropriate.

I need help with my website RIGHT NOW!

Stay calm and get in touch. Please don’t panic, there’s almost nothing in WordPress that can’t be fixed or restored!

If you don’t have a maintenance package, or your package doesn’t include support time, please do get in touch anyway as I may still be able to help without you.

About Sarah

I am a professional website designer, content creator, WordPress and Technical SEO specialist with extensive experience working alongside charities, freelancers, small businesses and Local Government.

I’ve spent over 15 years working on digital projects. During this time, I’ve also built my own network of successful income-generating websites and blogs from scratch using Search Engine Optimisation (SEO), ecommerce and affiliate marketing.

I’m here to share my expertise with you! Get in touch today to find out how I can help your small business thrive online and make the most of what digital tools and processes have to offer.

I’ve created a tonne of useful digital marketing and website resources on my blog to help improve the digital presence of your business.

Get Free Resources

What My Clients Say

A year ago, I had my original website redesigned by another developer, but it never fully reached my expectations. Sarah worked to improve the SEO performance, redesigned the contact information portal, and finessed the design throughout the site. I have seen a marked improvement in the referrals within a few weeks of the updates. And the contact portal works flawlessly now.

Sarah is a pleasure to work with and she even provided additional information above and beyond what she originally was contracted for. If I could give a 10-star review I would. I highly recommend Sarah.

Stewart

Creative Audio Works

Sarah recently helped me with some custom html on my website. As always Sarah has shown extreme professionalism and was very prompt with answering any questions and giving advice and guidance.
There was absolutely no downtime associated with the work Sarah completed which is fantastic for an e-commerce website!

Highly recommend Sarah and will be working with Sarah again in the near future!

Emma

Emma Easter Handcrafted

We’ve worked with Sarah on a number of WordPress site projects, all of which were successfully completed with a quick turnaround time and plenty of communication. Sarah has also given us a lot of advice on how to improve the website performance. Great service, will definitely be back with more projects in the future!

Maciej

Concrete Canvas

Let’s Work Together

Get in touch today for a no obligation discussion about your digital support requirements.

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