Digital Support Services

Specialist in digital processes, marketing & admin tasks

Need support with your digital processes?

I can help save you time and stress

Your business means everything to you, so don’t let yourself get bogged down with digital processes!  I support small businesses, freelancers and charities to make the most of digital tools and run their businesses effectively.

My background is working in a busy technical environment in the Voluntary and Public Sector, and I’ve also been running my own small business for 3 years. I have the digital and technical expertise required to speed up your admin processes and support your business to grow.

I work from my own home office and co-working spaces. I use my own IT equipment, internet connection, desk, chair, keyboard and printer.

You don’t need to worry about me taking coffee breaks or calling in sick because you only pay for the time I actually spend working on your project  or tasks. 

 

How Can I Help?

Effective Digital Solutions

Finding the right digital solution for your business.

Process Automation

Save time by making use of the latest technology to automate certain elements of your business.

Website & Social Updates

Keeping content fresh and engaging for your visitors, using both automated scheduling and manual updates.

WordPress Maintenance

Keeping your WordPress Website healthy, secure and stable to serve your visitors.

Frequently Asked Questions

This is your first step towards becoming more productive in your business.

Whether you need me for 2 hours every now and again, or you need regular weekly/monthly advice and support – I’m here!

If you’re still unsure, why not hire me for a short piece of work to see what I can do for you?

Where are you based?

I mostly work from my home office in South Wales, or from co-working spaces across Caerphilly, Cardiff and Pontypridd. However, due to the nature of my work – I can work from anywhere!

What sort of tasks can you do?

I can complete all manner of digital tasks for you or your business. No task is too big or too small for me!

Here’s an example of digital work I’ve completed for clients:

  • Project managing the online aspects of a large conference
  • Configuring Office 365 for small buisnesses
  • Writing ICT and Software documentation
  • Cleaning, organising and formatting huge Excel spreadsheets
  • Responding to customer enquiries
  • Proof-reading documents for spelling, grammar and consistency
  • Bulk-adding products to their online store
  • Listing large volumes of products on eBay, Amazon or other online marketplaces
  • Upload photos to Etsy listings
  • Crop & resize images for marketing materials
  • Designing reports, PowerPoint slides & Publications

I’m also an experienced web content creator and I can help with your online digital presence by:

  • Writing and scheduling your social media posts every week
  • Monitor engagement on your social media profiles
  • Keeping your website content up-to-date
  • Pinterest marketing, scheduling and monitoring

What about passwords and stuff?

I never ask for you to reveal your passwords where possible.

In most circumstances, clients will create an account for me or grant me necessary and/or temporary access to their online system where I use my own password.

I also have various business or agency accounts which I specifically use with clients.

This is the most convenient way. However, if this isn’t possible then we can use a mutually agreed and secure way of sharing passwords. I cannot reveal how passwords are shared between me and existing clients.

What time(s) and day(s) can you work?

I generally work Monday – Friday between the hours of 8am – 10pm (flexibly). If you need me to be available at a certain time of day – just ask!

I have a busy schedule but I’m highly flexible with how I spend my time.

What happens if you go on holiday?

Like most people, I do take occasional holidays! Please don’t worry, you’ll know well in advance if I do.

I can either complete regular tasks in advance or arrange for one of my associate Virtual Assistants to carry out the work, depending on what’s appropriate. 

What is your hourly rate?

£35 per hour for most tasks. This is chargeable on an hour-by-hour basis for all tasks.

Larger projects that are spread out over many days/weeks/months may be charged with a day rate, depending on the nature of the work.

Remember, you’re only paying for actual work completed. I take care of my own equipment, office and salary, I simply send you an invoice like any other supplier.

How do I know I'll get my money's worth?

I always agree on how many hours’ worth of work a task will take in advance. There won’t be any surprise charges on your invoice, you’re only paying for my time (unless otherwise agreed).

I use time-tracking software called Toggl which allows me to track how much time I spend on each project/client. I am happy to submit this report with the invoice upon request. However, please be aware that other client’s details are removed for their privacy.

My customers are highly important to me and I hope to build long-term relationships with all the businesses and charities I work with.

About Me

I am a digital consultant, content creator and website designer with extensive experience working alongside charities, freelancers, small businesses and Local Government.

I’ve spent over 15 years working on digital projects. During this time, I’ve also built my own network of successful income-generating websites and blogs from scratch using Search Engine Optimisation (SEO), ecommerce and affiliate marketing.

I’m here to share my expertise with you! Get in touch today to find out how I can help your small business thrive online and make the most of what digital tools and processes have to offer.

 

Recent Testimonials

“I was lucky enough to attend an event where Sarah was part of the expert panel. Due to the advice given by Sarah I’ve been able to increase my sites performance dramatically and also learned new ways to get traffic to the site.

I honestly cannot thank Sarah enough for the advice she has given me.”

Emma, Easterkins Ltd

“I have worked with Sarah on a number of collaborative projects on citizen engagement and participation, with particular reference to effective digital engagement.

She has exceptional skills in training and problem solving and is highly effective in engaging with a diverse groups and individuals in a respectful and participatory way.”

Clover, Good Practice Wales

“Sarah is incredibly knowledgeable and enthusiastic about creating engaging online content. Her insights have been invaluable!”

Gareth

“The amount of traffic to our website has increased significantly since working with Sarah. We are now running more courses than ever and rarely have to cancel one!”

Philippa, National Welsh Charity

The Process for New Clients

Analysis & Discovery

Depending on the nature of your digital project, this usually takes 15-45 minutes.

During this meeting, we will discuss your business requirements and how I’ll be able to help.

 

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Agree a Plan of Work

I’ll make recommendations within 2 working days of our initial meeting. 

The next step is to agree some outcomes and a plan of work going forward. Once this is mutually agreed, I’ll begin work right away! 

 

Reach Your Digital Goals

I’m always reachable during business hours, so you can get on with running your business when I handle  your digital admin.

You do what you do best and I’ll do what I do best.

Hourly Rate – Digital Support

My fee is from £30 per hour for most digital support, marketing and admin tasks. You can book my time for a one-off piece of work or for ongoing regular weekly/monthly tasks.

More Details

Get started with me  by hiring me for a one-off task!

Minimum fee: £50 (2 hours)

Day Rate – Digital Projects

My date rate for larger projects is £350. More complex tasks may be charged at a higher rate, depending on the nature of the work.

More Details

Some tasks are better suited to a day rate as opposed to paying by the hour.

For example, you may have a large digital project or backlog of admin to get through which could take several days.

Still Have Questions?

Get in touch using the form below

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