WOrdPress Technical Support
Making sure your website is running smoothly so you can focus on growing your business
WordPress technical support and troubleshooting for small businesses, freelancers and charities
What can I help with?
Here is a selection of some technical WordPress tasks I can help with, if your problem isn’t listed here then get in touch!
Lost your admin password and the reset email isn’t sending? Or have you been unscrupulously denied admin access by your designer or developer? Providing you have access to your hosting control panel, I can restore your admin access or create a new account for you.
WordPress has a built-in feature that momentarily displays a notice to visitors if they happen to be on your site during a plugin/theme update. On very rare occasions, the update fails to complete and the notice remains on your site.
Are you seeing warnings or notices saying things like “deprecated function”? This could indicate that your site is hosted on a server running an older version of PHP, or a plugin on your site uses a function that’s no longer supported.
WordPress has tens of thousands of free and premium themes and plugins. These are great for growing and adding new features to your site, however some plugins are poorly coded or conflict with others.
These important files may look unsubstantial, but they can break your site or severely affect your security, traffic and earnings if they’re not written correctly.
Slow websites are bad for everyone. They’re bad for you, bad for users, and Google HATES slow sites! We all hate slow sites! WordPress sites can become extremely slow if they’re left unchecked. I provide speed improvement services to help lower your frustration levels.
This is common if you’ve had multiple sites over many years, have recently moved hosts or deactivated plugins that were responsible for setting redirects or permalinks.
Oh dear! This can mean a variety of different issues, usually related to a plugin or server misconfiguration. In the first instance, you should disable the plugin folder by renaming it, then enable each plugin one by one to determine which one is the culprit.
There are many different ways to approach this, either using Plugins or code, depending on your existing configuration and your analytics requirements for the future.
This error is due to a misconfiguration in the code of your theme or one of your plugins. It could also be due to a rogue closing php tag.
If your WordPress dashboard seems to be faulty and you’ve cleared your browser cache and tried on separate devices, there may be an issues with your WordPress installation. For errors on the front end, this may be due to a plugin or conflicting code.
For Windows, it’s blue, on a PlayStation, it’s a yellow light, on WordPress, it’s a rather boring blank White Screen. There are many different reasons for the white screen of death, such as server misconfigurations, malware or missing core files.
This warning is showing when WordPress is unable to communicate with its database. WordPress needs constant access to its database. This message indicates that your wp-config file is broken, the database credentials have changed, moved servers or there’s an issue with your host.
If your site is showing “insecure content” in the browser, then you may not have an SSL certificate, it could be misconfigured or some elements (usually images and videos) are loading over HTTP instead of HTTPS.
Bored of your domain and want a new one but unsure how to migrate your WordPress site without harming your SEO? Take a step back and leave the process in my capable hands, I have an extremely robust site migration plan that covers everything.
Page builders are great… until there’s something that you can’t do with the blocks and modules available. I can write custom HTML, CSS and JavaScript to make your pages look exactly the way you imagine them. I’ve worked with both Divi and Elementor for many years and familiar with the various quirks of each.
Since WordPress 4.7, under the “Tools” section of your dashboard is a handy new “Site Health” section that tells you which aspects of your WordPress environment are not optimally configured.
Signs of malware include content defacement, pages being redirected or performance issues. If a website is not well-maintained, there is a high risk of Malware.
Moving hosts can be a daunting task! Moving away from budget shared hosting providers can have a drastic improvement on your website’s spped, security and performance. Let me take care of this for you.
Secure WordPress Installs, configuring a child theme, website audits, and more!
Frequently Asked Questions
I work with growth-orientated businesses, charities, freelancers, bloggers and individuals.
So, whether you’ve got a business website, a blog, an affiliate marketing project or a e-commerce solution for your latest venture, I’ve got you covered!
Where are you based?
I mostly work from my home office in South Wales, or from co-working spaces across Caerphilly, Cardiff and Pontypridd. However, due to the nature of my work – I can work from anywhere!
What’s the process for troubleshooting?
Firstly, I rarely troubleshoot live sites for serious issues. I almost always take a backup and troubleshoot the site in my local environment, where I have a suite of tools that makes this task much easier.
The only time I would make changes to a live site is in relation to content, settings or minor theme customisations.
After identifying the issue, determining the cause and testing a solution, the repaired website will be deployed back to its host.
If the issue lies with the hosting provider, I will make recommendations for alternative solutions.
WordPress issues are complex and varying in nature, so there are multiple processes involved.
What is the timescale for fixing an issue?
It really does depend on the issue and my availability at the time. As a sole trader, I work alone with a small network of other freelance developers who I can call upon if needed.
Many straightforward issues can be resolved within 24 hours.
I always do my best to prioritise urgent issues, for example, if your site is down and your business is losing customers as a result. My ongoing website maintenance clients also get priority.
I fully understand the stress and frustration you’re going through when your website isn’t functioning as it should. It can make you feel helpless.
During the troubleshooting, I’ll communicate with you frequently and let you know as and when I have new information.
Can you help me with my non-WordPress website?
Yes. However the backup, security, plugin and theme updates are WordPress-specific.
If your website is built with Wix, SquareSpace, Umbraco, Magento, static HTML, or something else please get in touch to discuss how I can support you and your website.
Do you provide web hosting as well?
Yes, I provide affordable web hosting. Clients are provided with a unique login to access the cPanel hosting area – prices start at just £55 per year.
If you want to use a hosting provider that you arrange yourself, please be aware that I cannot be held responsible for technical errors that occur outside of my control.
However, I can liaise with your host on your behalf to solve technical issues.
I highly recommend that your web hosting is managed by your web developer for faster troubleshooting and fewer problems down the line.
Can you help me migrate my site and/or move hosts?
Yes, please get in touch to discuss your requirements and I will sent you a quote.
What fees do you charge?
Fees are charged depending on the nature of the work. Please get in touch for a no obligation chat.
If you have a website maintenance package, support time is included in your monthly invoice. Unused support does not roll over.
I need help with my website RIGHT NOW!
Stay calm and get in touch. Please don’t panic, there’s nothing in WordPress that can’t be fixed or restored!
If you don’t have a maintenance package, or your package doesn’t include support time, please do get in touch anyway as I may still be able to help without you incurring additional fees (depending on the nature of your issue).
About Me
I am a professional website designer, content creator, WordPress and Technical SEO specialist with extensive experience working alongside charities, freelancers, small businesses and Local Government.
I’ve spent over 15 years working on digital projects. During this time, I’ve also built my own network of successful income-generating websites and blogs from scratch using Search Engine Optimisation (SEO), ecommerce and affiliate marketing.
I’m here to share my expertise with you! Get in touch today to find out how I can help your small business thrive online and make the most of what digital tools and processes have to offer.
I provide specific support to small businesses and voluntary organisations using WordPress and SEO to grow their business. Get in touch today to see how we can work together!
I’ve created a tonne of useful digital marketing and website resources on my blog to help improve the digital presence of your business. Check them out!
Recent Testimonials
“A year ago, I had my original website redesigned by another developer, but it never fully reached my expectations. Sarah worked to improve the SEO performance, redesigned the contact information portal, and finessed the design throughout the site. I have seen a marked improvement in the referrals within a few weeks of the updates. And the contact portal works flawlessly now.
Stewart, Creative Audio Works
Sarah is a pleasure to work with and she even provided additional information above and beyond what she originally was contracted for. If I could give a 10-star review I would. I highly recommend Sarah.”“Sarah has been extremely helpful in setting updating an existing website. The finished result is market leading and looks aesthetically pleasing. Sarah is a pleasure to work with so professional and friendly.
Ian, Apollo Alarms
Her knowledge goes above and beyond, and has proved so helpful along the design process. I would recommend her service to anyone looking to start a business and looking to get a digital presence. I will be using her service again in the future.”“Sarah has dedicated countless hours to researching and developing my website to ensure it is functional, well designed, and fits with my brand. She encouraged and assisted me with developing my own fonts and icon fonts so my website feels very special and unique to me.
Jen, Danger Doodles
She’s gone above and beyond to make my website the best it can be, advising me on technical aspects as well as best ways to present my content. She took the time to understand my social enterprise and her enthusiasm has been inspiring. I 100% recommend Sarah, and look forward to continuing to work with her! ”“I met Sarah delivering an amazing presentation “Putting your Business Online” during a business network seminar. I was blown away by her knowledge and felt I could trust her to help iron out some technical issues with a website.
Helen, Heritage Hiker
I knew I wanted to reach out and commission her to help…. I was right. Sarah knew what to do, did it quickly, offered peace of mind and saved me so much time, plus it was real pleasure to work with her (thank you Sarah).
I felt I got fantastic value for money. I would happily recommend Sarah as a consultant, training and digital content creator ⭐️⭐️⭐️⭐️⭐️”
LET’S GET YOUR WEBSITE IN ORDER
Get in touch today for a no obligation discussion about your requirements.
