WordPress Support

Ad-Hoc Specialist WordPress Support when you need it

For small businesses, freelancers, charities & bloggers

Do you ever wish that you could spend a few hours with a WordPress Pro, getting through a list of niggling tasks to make your website better?

 I help empower small business owners manage their websites in an efficient and secure way.

Your website means everything to you, so don’t let yourself get bogged down with the technical side of things! I speicifically support small businesses, freelancers and charities to make the most of their WordPress website in a stress-free way.

Due to the open source nature of WordPress, no two websites have the same requirements and configuration. It’s common for business owners to embark upon the WordPress learning curve to save money by building their own website.

Over time, as your business grows, it’s often necessary to seek technical support to ensure your website is running efficiently.

I promise to always…

  • Speak in Plain English, explaining any technical terminology clearly in a way you’ll understand
  • Give accurate, actionable advice that will help your website grow
  • Only recommend solutions that I use for myself
  • Treat your website in the same way I would treat my own

Here’s an example of what I can help with:

Project management

General website edits and improvements

Advise on hosting, themes and plugins prior to purchasing

Editing pages built with builders such as Divi or Elementor, beyond what the visual builder can do

Add or edit templates and custom post types, such as events or WooCommerce Product Pages

Reorganise content, posts, categories and tags

Add custom fonts, HTML, CSS or JavaScript to your website

Perform page speed improvements

Optimise content for Search Engines

Google Analytics, MailChimp, Calendly, HubSpot, and other third-party integration and configuration

Common WordPress Challenges

Here is a summary of some common WordPress challenges faced by website owners. If your problem is not listed here then please get in touch for a chat.

Locked out of WordPress dashboard

Lost your admin password and the reset email isn’t sending? Or have you been unscrupulously denied admin access by your designer or developer?

Assuming you have access to your hosting control panel or FTP, I can restore your admin access or create a new account for you.

Error messages in the dashboard

Are you seeing warnings or notices saying things like “depreciated function”? This could indicate that your site is hosted on a server running an older version of PHP, or a plugin on your site uses a function that’s no longer supported.

Website speed and performance issues

Slow websites are bad for everyone. They’re bad for you, bad for users, and Google HATES slow sites! We all hate slow sites! WordPress sites can become extremely slow if they’re left unchecked. I provide speed improvement services to help lower your frustration levels.

Domain names and hosting migrations

Bored of your domain and want a new one but unsure how to migrate your WordPress site without harming your SEO? Take a step back and leave the process in my capable hands, I have an extremely robust site migration plan that covers everything.

As above, moving to a new web host can be stressful. I can cover the entire process for you so you can focus on running your business.

Restrictive Customisation Settings

Page builders and free themes are great… until there’s something that you can’t do with the blocks and modules available.

I can write custom HTML, CSS and JavaScript to make your pages look exactly the way you imagine them. I’ve worked with both Divi and Elementor for many years and familiar with the various quirks of each.

"White Screen of Death"

For Windows, it’s blue, on a PlayStation, it’s a yellow light, on WordPress, it’s a rather boring blank White Screen. There are many different reasons for the white screen of death, such as server misconfigurations, malware or missing core files.

Accidental deletion of users, posts or pages

Ooops! Accidents happen! Deleting a user from WordPress can often result in orphaned posts in the database.

WordPress stuck in "Maintenance Mode"

WordPress has a built-in feature that momentarily displays a notice to visitors if they happen to be on your site during a plugin/theme update. On very rare occasions, the update fails to complete and the notice remains on your site.

Issues with .htaccess, robots.txt or ads.txt files

These important files may look unsubstantial, but they can break your site or severely affect your security, traffic and earnings if they’re not written correctly.

Broken WordPress dashboard or front end

If your WordPress dashboard seems to be faulty and you’ve cleared your browser cache and tried on separate devices, there may be an issues with your WordPress installation. For errors on the front end, this may be due to a plugin or conflicting code.

"Site Health" Warnings in your dashboard

Since WordPress 4.7, under the “Tools” section of your dashboard is a handy new “Site Health” section that tells you which aspects of your WordPress environment are not optimally configured.

SSL Certificates, HTTPS & Mixed Content Warnings

If your site is showing “insecure content” in the browser, then you may not have an SSL certificate, it could be misconfigured or some elements (usually images and videos) are loading over HTTP instead of HTTPS.

"Error Establishing Database Connection"

This warning is showing when WordPress is unable to communicate with its database. WordPress needs constant access to its database. This message indicates that your wp-config file is broken, the database credentials have changed, moved servers or there’s an issue with your host.

Suspected Malware or hacked websites

WordPress is vulnerable to malware, especially if the software and technology is out-of-date or third-party themes/plugins are poorly coded and/or exploited by malicious hackers.

I can help remove malware from your WordPress file system and database. Please take regular backups of your website to protect your work!

About Me

I am a digital consultant, content creator and website designer with extensive experience working alongside charities, freelancers, small businesses and Local Government.

I’ve spent over 15 years working on digital projects. During this time, I’ve also built my own network of successful income-generating websites and blogs from scratch using Search Engine Optimisation (SEO), ecommerce and affiliate marketing.

I’m here to share my expertise with you! Get in touch today to find out how I can help your small business thrive online and make the most of what digital tools and processes have to offer.

 

Recent Testimonials

“I was lucky enough to attend an event where Sarah was part of the expert panel. Due to the advice given by Sarah I’ve been able to increase my sites performance dramatically and also learned new ways to get traffic to the site.

I honestly cannot thank Sarah enough for the advice she has given me.”

Emma, Easterkins Ltd

“I have worked with Sarah on a number of collaborative projects on citizen engagement and participation, with particular reference to effective digital engagement.

She has exceptional skills in training and problem solving and is highly effective in engaging with a diverse groups and individuals in a respectful and participatory way.”

Clover, Good Practice Wales

“Sarah is incredibly knowledgeable and enthusiastic about creating engaging online content. Her insights have been invaluable!”

Gareth

“The amount of traffic to our website has increased significantly since working with Sarah. We are now running more courses than ever and rarely have to cancel one!”

Philippa, National Welsh Charity

Get WordPress Help Now

Fees for ad hoc support: £55-£75 per hour

Still Have Questions?

Get in touch using the form below

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.