Request for WordPress Support

Please complete the form below to enquire about technical support for your WordPress website.
My business hours are Mon-Fri 10am-7pm – I aim to respond to enquiries within 24 hours, where possible.

WordPress Tech Support Request Form

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All fields below are required. Do NOT share any passwords or login details using this form.

Is your website currently live and publicly accessible?

Do you have full access to your website hosting's control panel?

Do you have WordPress 'Administrator' level access?

How was your site built?

Do you take backups of your website?

Common WordPress Challenges

Here is a summary of some common WordPress challenges faced by website owners that I can help with. If your problem is not listed here then please get in touch for a chat.

Locked out of WordPress dashboard

Lost your admin password and the reset email isn’t sending? Or have you been unscrupulously denied admin access by your designer or developer?

Assuming you have access to your hosting control panel or FTP, I can restore your admin access or create a new account for you.

Error messages in the dashboard

Are you seeing warnings or notices saying things like “depreciated function”? This could indicate that your site is hosted on a server running an older version of PHP, or a plugin on your site uses a function that’s no longer supported.

Website speed and performance issues

Slow websites are bad for everyone. They’re bad for you, bad for users, and Google HATES slow sites! We all hate slow sites! WordPress sites can become extremely slow if they’re left unchecked. I provide speed improvement services to help lower your frustration levels.

Domain names and hosting migrations

Bored of your domain and want a new one but unsure how to migrate your WordPress site without harming your SEO? Take a step back and leave the process in my capable hands, I have an extremely robust site migration plan that covers everything.

As above, moving to a new web host can be stressful. I can cover the entire process for you so you can focus on running your business.

Restrictive Customisation Settings

Page builders and free themes are great… until there’s something that you can’t do with the blocks and modules available.

I can write custom HTML, CSS and JavaScript to make your pages look exactly the way you imagine them. I’ve worked with both Divi and Elementor for many years and familiar with the various quirks of each.

"White Screen of Death"

For Windows, it’s blue, on a PlayStation, it’s a yellow light, on WordPress, it’s a rather boring blank White Screen. There are many different reasons for the white screen of death, such as server misconfigurations, malware or missing core files.

Accidental deletion of users, posts or pages

Ooops! Accidents happen! Deleting a user from WordPress can often result in orphaned posts in the database.

WordPress stuck in "Maintenance Mode"

WordPress has a built-in feature that momentarily displays a notice to visitors if they happen to be on your site during a plugin/theme update. On very rare occasions, the update fails to complete and the notice remains on your site.

Issues with .htaccess, robots.txt or ads.txt files

These important files may look unsubstantial, but they can break your site or severely affect your security, traffic and earnings if they’re not written correctly.

Broken WordPress dashboard or front end

If your WordPress dashboard seems to be faulty and you’ve cleared your browser cache and tried on separate devices, there may be an issues with your WordPress installation. For errors on the front end, this may be due to a plugin or conflicting code.

"Site Health" Warnings in your dashboard

Since WordPress 4.7, under the “Tools” section of your dashboard is a handy new “Site Health” section that tells you which aspects of your WordPress environment are not optimally configured.

SSL Certificates, HTTPS & Mixed Content Warnings

If your site is showing “insecure content” in the browser, then you may not have an SSL certificate, it could be misconfigured or some elements (usually images and videos) are loading over HTTP instead of HTTPS.

"Error Establishing Database Connection"

This warning is showing when WordPress is unable to communicate with its database. WordPress needs constant access to its database. This message indicates that your wp-config file is broken, the database credentials have changed, moved servers or there’s an issue with your host.

Suspected Malware or hacked websites

WordPress is vulnerable to malware, especially if the software and technology is out-of-date or third-party themes/plugins are poorly coded and/or exploited by malicious hackers.

I can help remove malware from your WordPress file system and database. Please take regular backups of your website to protect your work!

It is essential that you have access to your web hosting control panel, FTP and Database access in order to resolve these issues.

How else can I help?

I offer a range of other website and digital content services. Find out about the other ways I can support your business today!