Terms of Service

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The following terms and conditions apply to website design, maintenance, digital support and virtual assistance services provided by Sarah Tamsin (“I”, “me”, “my”, “mine”, “us”, “we”, “our”) to the Client (“you”, “your”, “yours”).

1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for the terms to apply. If a Client accepts a quote, then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full. These Terms and Conditions supersede all previous representations, understandings or agreements. Payment of an advance fee constitutes a contractual agreement and automatic acceptance of these Terms and Conditions.

Please read these terms carefully. Any purchase or use of my services implies that you have read and accepted our terms and conditions.

2. Charges

Charges for services to be provided by Sarah Tamsin are defined in the project quotation that the Client receives via e-mail. Quotations are valid for a period of 30 days. I reserve the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total due upon the website going live.

Payment for services is due within 14 days of the date on the invoice by either BACS, credit card or bank transfer. Bank details and secure online card payment links will be made available on invoices.

3. Client Review

I will provide you with an opportunity to review the appearance and content of the website at your request during the design phase and a formal review before the website is made live, as outlined in an agreed project plan and timescales. Upon the website being made live, such materials will be deemed to be accepted and approved unless the Client notifies me otherwise within ten (10) days of the date the materials are made available to the Client.

4. Turnaround Time and Content Control

I will install and publicly supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon receiving initial payment, unless a delay is specifically requested by the Client and agreed by Sarah Tamsin.

In return, the Client agrees to delegate a single individual as a primary contact to aid me with progressing the commission in a satisfactory and expedient manner.

5. Failure to Provide Required Website Content

Sarah Tamsin is a sole trader operating a home-based business, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and enquiries to ensure that your work is completed at the time arranged.

The customer agrees to supply all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner as outlined below

Unless otherwise agreed in writing, the client agrees to provide written copy, logos, images, assets and other necessary content within 30 days of the initial payment. If the client has not provided all the necessary content to create a first draft version of the website within 90 days of the initial payment, the project will be put on hold and a non-refundable restart fee of £300 will be required to start the project again along with a new estimated completion date, which must be within 60 days from the date of payment. If you agree to this and provide us with the required information and subsequently fail to do within a subsequent 7 day period, we will reserve the right to close the project and any remaining balance is due immediately.

Simply put, all this says is do not give me the go ahead to start your website until you are ready to do so, and you have your required content ready before we start.

Using the WordPress content management system, you are able to keep your content up to date yourself once the site is complete.

6. Access Requirements

If the Client’s website is to be installed on a third-party server, Sarah Tamsin must be granted temporary administrative access to the Client’s web hosting and relevant storage directories. The client agrees to allow us all required and necessary access to systems including, but not limited to; file storage, web hosting, cloud storage, and other locations, as required, in order to complete a project, including the necessary administrative and/or read/write permissions, usernames and passwords. The customer also agrees to allow us temporary access to any computer systems, usernames and passwords required in order to remove data and/or sites as a result of failure to comply with these Terms and Conditions.

7. Payment

Invoices will be provided by Sarah Tamsin upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of £30 for every week it is remains unpaid.

8. Additional Expenses

Client agrees to reimburse Sarah Tamsin for any additional expenses necessary for the completion of the work. Examples include, but are not limited to purchase of special fonts, stock photography or graphic design services, etc.

9. Web Browsers

I do my utmost to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Google Chrome, Firefox, Safari, Microsoft Edge.). However, the Client agrees that I cannot guarantee correct functionality with all browser software across different operating systems.

I cannot accept responsibility for web pages which do not display acceptably in new versions of browsers or devices released after the website have been designed and handed over to the Client. As such, I reserve the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

10. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Sarah Tamsin’s Web space, I will, at my discretion, remove all such material from its web space. I am not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account. Clients with accounts in default agree to pay me for reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by me in enforcing these Terms and Conditions.

11. Termination

Termination of services by the Client must be requested in a written notice and will be effective on receipt of such notice. E-mail or telephone requests for termination of services will not be honoured until and unless confirmed in writing. The Client will be invoiced for work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

12. Indemnity

My services may be used for lawful purposes only. You agree to indemnify and hold Sarah Tamsin harmless from any claims resulting from your use of our service that damages you or any other party.

13. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Sarah Tamsin the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party.

The Client is further responsible for granting me permission and rights for use of the same and agrees to indemnify and hold me harmless from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions.

A contract for website design and/or placement shall be regarded as a guarantee by the Client to Sarah Tamsin that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

14. Standard Media Delivery

Unless otherwise specified in the project quotation, this Agreement assumes that any text will be provided by the Client in a digital format and that all photographs and other graphics will be provided physically in digital high resolution; .gif, .jpeg, .png or .svg format. I will not accept content on a physical disk, CD, DVD or USB drive.

15. Design Credit

Sarah Tamsin may use the design of your website in a portfolio that may be used to showcase work to other clients.

16. Post-Placement Alterations

Sarah Tamsin cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions to the website content and/or database(s).

17. Governing Law

This Agreement shall be governed by Laws of England and Wales.

18. Liability

Sarah Tamsin hereby excludes myself, my Employees and or Agents from all and any liability from:

  • Loss or damage caused by any inaccuracy;
  • Loss or damage caused by omission;
  • Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;
  • Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Sarah Tamsin to the Client in respect of any claim whatsoever or breach of this Agreement, whether arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

19. Severability

In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired, and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision, which comes closest to the intention of the parties underlying the invalid.

20. Non-Disclosure & Confidentiality

Service Provider shall not directly or indirectly disclose to any person other than a representative of Client at any time either during the term of this Agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to Client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets. Furthermore, Service Provider agrees that during the term of this Agreement, and for 2 years following the termination of this Agreement, Service Provider shall not directly or indirectly solicit or attempt to solicit any customers or suppliers of Client other than on behalf of client himself.

Upon termination of this Agreement, Service Provider will return to Client all records, notes documentation and other items that were used, created, or controlled by Service Provider during the term of this Agreement with the exception of items purchased by Service Provider and not reimbursed by the Client.

21. Additional Information

Service Location

The Service to be provided under this Agreement shall be performed at the Service Provider’s place of business, Welsh ICE Innovation Centre, Caerphilly Business Park CF83 3GG. Work may also be completed at the Service Provider’s home address.

Schedule & Availability

For ongoing support and maintenance clients, I am generally available to provide Services during normal business hours. Monday – Friday 10am – 8pm GMT. Email support may be available outside of these hours, but it is not guaranteed.

I will provide a minimum of 2 weeks’ notice in advance of planned holidays, or days when unavailable for contact.

Content of SarahTamsin.com

You should carefully read the following Terms and Conditions (also referred to as the “Terms of Use”, “Terms of Service” or “TOS”). The Website (SarahTamsin.com may hereafter be referred to, both individually and collectively, as “The Website” “we” “I” “me” “our” “us”) from which you accessed this agreement is provided to you subject to the conditions listed below. Your use of the Website and our service(s) implies that you have read and accepted these Terms and Conditions.

Any Non-Human Visitors to these Websites shall be considered agents of the individual(s) who controls, authors or otherwise makes use of them. Such individual(s) shall be deemed responsible for the actions of their Non-Human Visitor devices in the same manner as if they personally visited the Website.

The access rights granted to you under the Terms Of Use are non-transferable without the express written permission of the owner of SarahTamsin.com. You are responsible for the actions of any other person who may utilize your access rights on the SarahTamsin.com Website.

The following terms and conditions govern all use of the SarahTamsin.com Website(s) and all content. The Website is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other associated operating rules and policies (including, without limitation, SarahTamsin.com’s Privacy Policy).

Please read this Agreement carefully before accessing or using the SarahTamsin.com Website. By accessing or using any part of the Website, you agree to become bound by the terms and conditions of the below agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these terms and conditions are considered an offer by the SarahTamsin.com, acceptance is expressly limited to these terms.

Affiliate Disclosure

Sarah Tamsin is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. As an Amazon Associate I earn from qualifying purchases. Read the full affiliate disclosure.

Copyright Notice

This website and its content is copyright and belongs to Sarah Tamsin unless otherwise stated. All rights reserved.

Any reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it on any other website or another form of digital media.

If you discover part or all of our work replicated elsewhere, you are urged to let us know by contacting hello[at]SarahTamsin[dot]com

DMCA Policy

As I ask others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to on SarahTamsin.com violates your copyright, you are encouraged to notify me. I will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. In the case of a visitor who may infringe or repeatedly infringes the copyrights or other intellectual property rights of SarahTamsin.com or others, I may, in my discretion, terminate or deny access to and use of the Website.

DMCA Contact: hello[at]SarahTamsin[dot]com


You do not claim intellectual property right or exclusive ownership to any of our products or services, whether modified or unmodified. Our products and services are provided ‘as is’ without warranty of any kind, either expressed or implied. In no event shall I (or any business or individual associated with SarahTamsin.com) be liable for any damages including, but not limited to, direct, indirect, special, punitive, incidental or consequential, or other losses arising out of the use of or inability to use our products or services.

Intellectual Property

This Agreement does not transfer from SarahTamsin.com to you any proprietary or third party intellectual property, and all right, title and interest in and to such property will remain (as between the parties) solely with SarahTamsin.com. Other trademarks, service marks, graphics and logos used in connection with the Website may be the trademarks of other third parties.

Non-Human Visitors

A special restriction on a visitor’s license to access the Website applies to all Non-Human Visitors. Non-Human Visitors include, but are not limited to, web spiders, bots, indexers, robots, crawlers, harvesters, or any other computer programs designed to access, read, compile or gather content from the Website automatically.

Website Content

The information is provided by SarahTamsin.com and while I endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

The Responsibility of Contributors

If you submit a comment on the Website, post material to the Website, post links on the Website, or otherwise make (or allow any third party to make) material available by means of the Website (any such material, ‘Content’), You are entirely responsible for the content of, and any harm resulting from, that Content. That is the case regardless of whether the Content in question constitutes text, graphics, an audio file, computer software or any other type of electronic content. By making Content available, you represent and warrant that:

  • The downloading, copying and use of the Content will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark or trade secret rights, of any third party;
  • You have fully complied with any third-party licenses relating to the Content, and have done all things necessary to successfully pass through to end users any required terms;
  • The Content does not contain or install any viruses, worms, malware, Trojan horses or other harmful or destructive content;
  • The Content is not spam, is not machine- or randomly-generated, and does not contain unethical or unwanted commercial content designed to drive traffic to third party sites or boost the search engine rankings of third party sites, or to further unlawful acts (such as phishing) or mislead recipients as to the source of the material (such as spoofing);
  • The Content is not obscene, libellous, defamatory, hateful or racially bigoted, does not violate the privacy or publicity rights of any third party and is not otherwise unlawful;

By submitting Content to SarahTamsin.com for inclusion on the Website, you grant SarahTamsin.com a worldwide, royalty-free, and non-exclusive license to reproduce, modify, adapt and publish the Content solely for the purpose of displaying, distributing and promoting your site or Content. If you delete Content and advise me, I will use reasonable efforts to remove said Content from the Website, but you acknowledge that caching and/or other references to the Content may not be made immediately unavailable.

Without limiting any of those representations or warranties, I have the right (though not the obligation) to, at my sole discretion (i) refuse or remove any content, or (ii) terminate or deny access to and use of the Website to any individual or entity for any reason, at my sole discretion.

The Responsibility of Website Visitors

I have not reviewed, and cannot review, all of the material, including computer software, posted to the Website, and cannot, therefore, be responsible for that material’s content, use or effects. By operating the Website, SarahTamsin.com does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content.

Any user who finds content that is offensive, indecent, or otherwise objectionable, or content containing technical inaccuracies, typographical mistakes, or other errors has a responsibility to report such Content to hello[at]SarahTamsin[dot]com. In the same way, anyone who discovers Content on the Website that contains material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated, must report the same to hello[at]SarahTamsin[dot]com.

I disclaim any responsibility for any harm resulting from the use by visitors of the Website, or from any downloading by those visitors of content there posted.

Content Posted on Other Websites

We have not reviewed, and cannot review, all of the material, including computer software, made available through the Websites and WebPages to which SarahTamsin.com links, and that link to SarahTamsin.com. I do not have any control over those non-SarahTamsin.com Websites and WebPages and is not responsible for their contents or their use. By linking to a non-SarahTamsin.com Website or webpage, SarahTamsin.com does not represent or imply that it endorses such Website or web page. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. I disclaim any responsibility for any harm resulting from your use of non-SarahTamsin.com Websites and WebPages.


I reserve the right, at my sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of or access to the Website following the posting of any changes to this Agreement constitutes acceptance of those changes. I may also, in the future, offer new services and/or features through the Website (including, the release of new tools, services and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.


I may terminate your access to all or any part of the Website at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your SarahTamsin.com account (if you have one), you may simply discontinue using the Website. I can terminate the Website immediately as part of a general shut down of our service or other lawful reason. Upon termination, all provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer of Warranties

The materials on this Website are provided ‘as is’. SarahTamsin.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, I do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet Website or otherwise relating to such materials or on any sites linked to this site.

Limitation of Liability

In no event will I, or my suppliers or licencors, or any individuals associated with those entities, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement or substitute products or services; (iii) for interruption of use or loss or corruption of data. I shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

General Representation and Warranty

You represent and warrant that (i) your use of the Website will be in strict accordance with the Privacy Policy, with this Agreement and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the country in which you reside) and (ii) your use of the Website will not infringe or misappropriate the intellectual property rights of any third party.


You agree to indemnify and hold harmless SarahTamsin.com, its contractors, and its licencors, and their respective directors, officers, employees and agents from and against any and all claims and expenses, including attorneys fees, arising out of your use of the Website, including but not limited to out of your violation of this Agreement.

Applicable Law and Jurisdiction

Each party agrees that any suit, action or proceeding brought by such party against the other in connection with or arising from the Terms of Service (“Judicial Action”) shall be governed by the law of the country of residence of the registered Administrative Contact (the “Admin Country”) for the Website as such laws are applied to agreements between Admin Country residents entered into and performed entirely within the Admin Country. You consent to the jurisdiction of courts within the Admin Country. You consent to the venue in any action brought against him in connection with breaches of these Terms of Service. You consent to electronic service of process regarding actions under the above agreement.

Site Terms of Use Modifications

I may revise these Terms of Use for its Website at any time without notice. By using this Website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.I am not responsible for any content copied from our website and published on other websites without our permission.


You may contact admin[at]SarahTamsin[dot]com with any questions about these terms.